Kind LED Grow Lights: Warranty Information
Domestic - 90 Day Full Warranty | 3 Year Limited
What Is Covered
Kind LED Grow Lights products are warrantied against defects in materials and/or workmanship for a period of three (3) years from the original date of purchase. During the warranty period, Kind LED will either repair or replace any covered, defective product. Within the first 90 days, Kind LED will incur all costs associated with the repair, or replacement, and return of the defective product. After 90 days, the customer will assume responsibility of shipping the defective product back to Kind LED for the remainder of the warranty period. Kind LED will, in turn, assume responsibility for up to $50.00 per light of the shipping fees associated with returning the repaired or replaced product back to the purchaser. Return shipping fees in excess of $50.00 will be the responsibility of the purchaser.
What is NOT Covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture, fire, and/or corrosive or damaging substances such as, but not limited to, diatomaceous earth, sulfur dioxide from sulfur burners, and excessive carbon dioxide produced from NG/LP burners, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Kind LED to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. If the use of corrosive materials in your grow cannot be avoided, your Kind LED grow light(s) must be removed or completely covered during exposure periods. Damages resultant from corrosive materials are easily identified during inspection and are not covered under this warranty.
How to Obtain Warranty Service
In order to enforce the rights under this warranty, the purchaser must notify Kind LED of a warranty claim by contacting a Kind LED representative at (855) 559-5463 or firstname.lastname@example.org.
At this time, the original purchaser will be called upon to provide proof of purchase and the unique lot number located on the silver sticker on top of the housing. The Kind LED representative will either attempt to assist in troubleshooting, request photos showing defect, or issue a Return Authorization Number and provide more detailed return instructions. Upon receipt and review of the defective product, Kind LED will repair or replace, and return within five (5) business days.